Mutual of Omaha Mortgage

Marketing Systems Administrator

Irvine, CA - Full Time

Job Summary: 
We are seeking a Marketing Systems Administrator to provide day-to-day maintenance, configuration, and user support for our marketing technology platforms. This role will assist the marketing, customer service, and sales operations users to support their day-to-day usage and smooth functioning of various marketing technologies, including Five9, Salesforce, Cirrus Insights, Customer.IO, and other related marketing platforms.
The ideal candidate is a self-starter, curious, and has strong problem-solving skills. This role requires someone who proactively researches solutions, studies documentation, and takes initiative in understanding the functionalities of various marketing technology platforms.

Responsibilities:
  • Provide first-level support to marketing, customer service, and sales operations teams for MarTech platforms, including troubleshooting issues, resolving technical inquiries, and escalating complex problems.
  • Assist in managing, administering, and configuring Five9 campaigns, Cirrus Insights, Customer.IO, Salesforce, and other marketing platforms.
  • Monitor platform performance, investigate system errors, and coordinate with the engineering teams or vendors as needed.
  • Document support tickets, resolutions, and recurring issues.
  • Coordinate between business users and vendors to resolve and escalate platform-related issues efficiently.
  • Stay current on platform system updates, new releases, and maintenance updates. Communicate the updates to stakeholders, as necessary.
Qualifications:
  • 2+ years of experience in a technical support, help desk, or platform administrator role. Five9 and Salesforce experience highly preferred.
  • Basic understanding of APIs and integrations, highly preferred.
  • Working knowledge of SQL or data queries for reporting and troubleshooting, highly preferred.
  • Strong problem-solving skills and ability to troubleshoot technical issues effectively.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and cross-functional collaboration skills  
Apply: Marketing Systems Administrator
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